Returning a TCL product purchased from TCL website, directly to one of our stores.

Refunds

You can return a tcl product to one of our stores to obtain a refund. Please take along your order invoice. In store, our team will get your details and forward these to our Web team to process your refund directly onto the card used when your order was placed.

Exchanges

Stock may vary across our stores, should the store not have the item available to exchange, voucher’s will be issued so that you can choose an alternative TCL product.

We are pleased to offer our customers a up to a 14 day peace of mind guarantee on purchases made with tcl.brandshop.ke within Kenya. We will honor a refund for unwanted tcl products returned within 7 days and exchanges 14 days.