Returning a Toy purchased from TCL website, directly to one of our stores.


You are able to return a toy to one of our stores to obtain a refund. Please take along your order invoice. In store, our team will obtain your details and forward these to our Web team to process your refund directly onto card used when your order was placed.


Stock may vary across our stores, should the store not have the item available to exchange, voucher’s will be issued so that you can choose an alternative toy.

We are pleased to offer our customers a up to a 14 day peace of mind guarantee on purchases made with within Kenya. We will honor a refund for unwanted toys returned within 7 days and exchanges 14 days.